REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:
- RETURN & REFUND REQUESTS
Upon your purchase of the services through the Company’s Platform, you do not have the right to place a return request or process a return request on the Platform on general grounds. The Company shall not be in a position to provide any refund towards the payment in part or in full for the subscription fee paid.
The Platform may provide a full refund only in an exceptional case such as where the consultant has failed to acknowledge the query or if the queries are left unsolved within the prescribed time.
We make sure that the User leaves satisfied, however, if the User is not satisfied with the information provided, the Company shall provide a partial refund.
All refunds shall be made only on the basis and upon investigation by the Company’s Customer care on following such guidelines.
- PROCESSING OF REFUND
Refunds are done within 2-3 business days. The refunds may be done by the same mode of payment as it was received.
All Refund requests shall be made by the User as well as the Customer by emailing to: support@eximprove.com, which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made.
All Refunds shall be made only on the basis and upon investigation by the Company’s Customer care on following such guidelines.
- CANCELLATION
As a User, you do not have the right to cancel the services availed upon placing the same.
The Company at its sole discretion may cancel any request(s):
- if it suspects a User has undertaken a fraudulent transaction, or
- if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
- in case of unavailability of a service, or
- for any reason outside the control of the Company.
- if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the services as reflected on the platform may be inaccurate due to technical issues, typographical errors in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your services and refund any money that may have been paid by you towards the purchase of such services.
The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserves the right to deny access to such Users at any time or cancel any request placed by them in future.